Customer Information

Customer Announcement:

Please be aware that when placing an order for delivery outside of the United Kingdom that local VAT charges and Customs fees may be charged upon receipt of delivery.

All of the customer information that should need to know before, during, and after placing an order from us at Bras Briefs and More in one place.

Payment Processing


We offer several ways to pay for your orders.

Stripe is our card processing facility and does not incur any extra charges for you the customer.

You can see Stripe’s Privacy Policy here.

PayPal may be used whether you wish to pay with your PayPal balance or by credit or debit card at no extra cost to you the customer.

You can see PayPal’s User Agreement here.

We also offer Clearpay which allows you to split the payment into four payments. Please see Clearpay for your payment schedule should you choose this option.

You can see Clearpay’s Terms and Conditions here.

Order Processing and Delivery


Once we have received your order we will aim to process it within 48hrs.

If you place an order with us and it’s out of stock we’ll let you know as soon as possible. Thus giving you the option to cancel the order.

If the item you’ve ordered is available for us to order or is already on order we will dispatch it to you as soon as we receive it.

If the order is for an item that we can no longer order we’ll contact you as soon as possible to arrange a replacement or refund.

Postal Information


Postage charges are as follows:

United Kingdom:

Standard Delivery (3-5 Days) – £2.29

Express Delivery (1-2 Days) – £3.99

Free Delivery on orders over £35.00



Standard Delivery (3-5 Working Days) – £5.90

Tracked and Signed (3-4 Working Days) – £11.60


Please note it may take 1-2 working days for us to process your order.

We will reasonably try to process all orders placed before 3 pm on the same day however we cannot guarantee this.

Please note that we do not guarantee any of the postal information listed above.
This should be considered a guideline only and may be subject to change due to external and unforeseen circumstances.

Right To Cancel


Your right to cancel an order starts the moment that you place an order and ends 14 days from the day that you receive your goods.

If your order consists of multiple deliveries the 14-day period runs from the date of receipt of the last delivery.

Right To refund


We will process refunds within 14 days of receipt of the returned item.

We reserve the right to deduct an amount from refunds where the goods have been handled more than necessary.

This means more than we would expect were you purchasing an item in a physical store.

This includes items showing signs of having been worn.


Return Costs


It is the responsibility of the customer to pay return costs.

Return costs will be refunded if an item is found to be faulty.

Faulty items do not include items that do not fit.

Our returns address is: Bras Briefs and More, 9 Brook Place, Cwm, Ebbw Vale, NP23 7QZ

Hopefully, this page will answer any questions that you may have with regards to shopping with us at
If you need any further information regarding ordering, delivery, or any other aspects of shopping with us please contact us and we will do our best to answer your questions.
You can also contact us via Facebook.


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